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Terms & Conditions

We set out below the important points for you to note when using our service. Before instructing TNS,  we recommend that you read all of our Terms of Service to ensure that you are happy with them.

You must provide accurate and complete information when instructing TNS so that we can provide appropriate service levels. If you input incomplete or incorrect information when instructing TNS the matter may be chargeable even if the case has not been completed fully as we charge for searches that have a positive result based on the information that has been supplied.

You agree that on instructing TNS you are entering into a legally binding agreement (even if you are using our services on behalf of a company). Your agreement is with TNS and will be subject to our standard terms of service.

This Agreement shall be governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the Courts of England and Wales.

If you purchase any of our Services, you agree to pay TNS the applicable fees and taxes. If you do not pay within thirty (30) days you agree that you are liable for fees as set out in the The Late Payment of Commercial Debts (Interest) Act 1998(as amended).

You agree that we may provide updates on the services we provide via email, mobile number, telephone, or mail. You agree to keep your contact information up to date with TNS. This does remove your “opt out” rights. This agreement shall commence on the date of instruction to TNS.


TNS shall carry out the specified service by recognised methods in accordance with, and pursuant to, all relevant legislation, regulations and accepted trade practices.

TNS only accepts written instructions.

The client shall afford all reasonable assistance to TNS and in respect of the submitted cases.

The Services are not for use by anyone under the age of 18.

You agree that you will not use our services if there is any legal reason preventing you from instructing TNS. You agree there are no legal restrictions incurred by UK court or other responsible, recognised authorities, including offshore authorities, banning you seeing or restricting your distance from the person you are instructing us on.

We do not investigate cases searching for persons under the age of 18 unless instructed by your lawyer.

All the information which we obtain, whether disclosed or not, is in the public domain (apart from debt related cases), so there is never any question of infringement of privacy rights. You agree that your interests in finding a person is in no way associated in harming them or their associates, physically, emotionally or their media / public image.

Data Protection Act

TNS will not be responsible for breaches of the Data Protection Act 1998 which may be deemed to have arisen as a result of the original information passed to us which we, under current legislation, are permitted to use. All matters relating to original information and its compliance with the Data Protection Act 1998 remain with the Client. TNS will not be deemed Data Controllers of the client’s information but only Data Processors. At all times the client is deemed as the Data Controller under the definition of the Data Protection Act (as amended).


All services are supplied in the best of faith. We do not indemnify our clients against liability or compensate (someone) for harm or loss as a result of the information supplied.

The materials appearing on this website do not constitute legal advice and are provided for general information purposes only. No warranty, whether express or implied is given in relation to such materials.


We shall not be liable for any technical, editorial, typographical or other errors or omissions within the information provided on this website, nor shall we be responsible for the content of any web images or information linked to this website.

You must not rely on the information on this website as an alternative to legal advice from your solicitor or other professional legal services provider. If you have any specific questions about any legal matter you should consult your solicitor or other professional legal services provider. You should never delay seeking legal advice, disregard legal advice or commence or discontinue any legal action because of information on this website.

We reserve the right to change the terms of this Agreement and will provide you notice if we do and we agree that changes cannot be respective. If you don't agree to these changes, you must stop using the Services.

If any provision of these Terms of Service is held by a competent authority to be invalid or unenforceable, the remaining provisions of these Terms of Service will not be affected and will remain valid.

These Terms of Service will only apply as between us and you. Unless as otherwise stated in these Terms of Service no other person may benefit or rely upon these Terms and Conditions.

If a court with authority over this Agreement finds any part of it not enforceable, you and us agree that the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, you and us agree to ask the court to remove that unenforceable part and still enforce the rest of this Agreement. To the extent allowed by law, the English version of this Agreement is binding and other translations are for convenience only. This Agreement (including additional terms that may be provided by us when you engage with a feature of the Services) is the only agreement between us regarding the Services and supersedes all prior agreements for the Services.

Nothing in this legal disclaimer will limit any of our liabilities in any way that is not permitted under applicable law or exclude any of our liabilities that may not be excluded under applicable law.

Nothing in this Agreement shall create:-

Employment of TNS within the meaning of the employment legislation or as amended or as re-enacted from time to time.

A partnership within the meaning of the Partnership Act 1890 or as amended or re-enacted or a joint venture between parties.

In the event of a dispute in connection with or arising out of these Terms and Conditions, English law will apply.

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